Shipping & Delivery Policy

Stylista Shipping & Delivery Policy

Order Processing

Orders are prepared within 48 business hours after your order has been confirmed by phone.

Processing times may be slightly longer during peak seasons, holidays, or high-demand periods.

Once your order is prepared, delivery typically takes 3–5 business days, depending on your location and the shipping carrier.

Delivery to remote areas such as Hurghada, Sharm El Sheikh, Marsa Matrouh, Luxor, and Aswan may require additional time.

Shipping Fees

Shipping fees vary depending on your location and the delivery method.

Cairo & Giza: EGP 100–120, depending on the shipping company or courier.
Lower Egypt Governorates: Approximately EGP 120.
Upper Egypt Governorates: Starting from EGP 140.
Luxor & Aswan: Shipping fees may reach EGP 220.

Final shipping charges may vary depending on the shipping company, courier, and delivery area.

Inspection Upon Delivery

For standard shipping, you may open your package and inspect the products in the presence of the courier before accepting the order.

If you find any issue with the product, you may refuse the shipment and return it with the courier at the time of delivery.

Important: Once the courier leaves, returns cannot be made through the same delivery. Any return requested afterward will require a new shipping fee.

Express Shipping

Express shipping is available upon request.

To use express shipping, full payment must be made in advance.

Since express orders are shipped through a shipping carrier, inspection, exchanges, and returns at the time of delivery are not available.

If the Error Is on Stylista's Side

If you receive a product with a manufacturing defect or if the wrong item or size was sent, Stylista will cover all exchange or return shipping costs.

For all other exchange or return requests where the issue is not caused by Stylista, the customer is responsible for the shipping fees.

Failure to Receive the Order

If an order is not received for any reason that is not due to an error by Stylista, the customer is responsible for the full shipping charges, whether the order is refused or not accepted upon delivery.

Important Notes

Orders are processed within 48 business hours after order confirmation.
Delivery takes approximately 3–5 business days after processing.
Delivery times may be longer during holidays, peak seasons, or for remote areas.
Shipping fees may vary depending on the destination, shipping company, and courier.