Exchange & Refund Policy
Stylista Exchange & Refund Policy
To ensure your comfort and confidence when shopping with Stylista, we offer order inspection upon delivery, in addition to exchange and return services according to the conditions outlined below.
First: Inspection Upon Delivery
For standard shipping, you may open the package and inspect the products in the presence of the courier before accepting the order to confirm:
- The requested model.
- The requested size.
- The quality and condition of the product.
If there is any issue with the order, you may return the shipment with the courier at the time of delivery.
Important: Once the courier leaves, the order cannot be returned through the same delivery process. A new shipping fee will apply if a return is requested afterward.
Second: Exchanges
If you need to change the size or model, the item must first be returned to us before we can process the exchange.
- The item must be returned with the courier.
- The customer is responsible for shipping fees when changing the size or model based on the customer's preference.
- A replacement item cannot be sent before we receive the item being exchanged.
Exchange Conditions
The item must be:
- In its complete original condition.
- Unused and unwashed.
- Properly folded.
- With its Hang Tag / product information tag attached.
- Inside its original bag and packaging.
Third: Returns & Refunds
A product may be returned according to the return conditions stated above.
The customer is responsible for shipping costs in cases where the return is not due to an error by Stylista.
If the Error Is on Stylista's Side
If the product arrives with a clear defect, or if the wrong model or size was sent, Stylista will cover the shipping costs for the exchange or return.
Fourth: Non-Exchangeable & Non-Returnable Products
Lingerie & Underwear
Lingerie and underwear products cannot be exchanged or returned after acceptance.
We strongly recommend using the inspection service with the courier upon delivery to check the product, size, and quality before making payment.
Sale Items
All products included in Sale / promotional offers are non-exchangeable and non-returnable.
However, you may inspect the product with the courier upon delivery to ensure the quality and requested model before payment.
One Size
One Size products cannot be exchanged or returned after acceptance.
Inspection with the courier is available so you can check the product before payment.
Fifth: Cash on Delivery or Online Payment?
If you are unsure about the size or model and believe you may need an exchange or return, we recommend choosing Cash on Delivery.
This is because online-paid orders require additional time to complete the financial refund process.
For Online Payments:
- The financial transaction may take approximately 15 days to reach us.
- Once the payment reaches us, we begin the refund process.
- The refund may require approximately one additional week.
- Refunds are issued through InstaPay or Vodafone Cash.
Therefore, if you are unsure about your selection, Cash on Delivery is the faster and more convenient option when inspection or exchange may be needed.
Important Before Accepting Your Order
For the best possible experience, please make sure of your size and selected model before completing your order.
You may also take advantage of our inspection-upon-delivery service for eligible orders.
At Stylista, we care about making sure every piece reaches you in the quality and style you selected, because our goal is for you to love it from the very first wear. ❤️